Frequently Asked Questions
Is there any minimum order quantity for your products? Can I buy only one piece?We retail our off-the-shelf products; however, if you would like to customize the products, there will be a MOQ due to different materials and manufacturing process.
Do you provide customize-designed service?Yes, even if you have initial concept for your product, we can still provide you with initial drawing and a viable production proposal based on your requirements. Welcome to share us new ideas.
Can you make a sample?If you have the drawing for customized products or would like to confirm the style before the mass production, it’s our pleasure to make a prototype. We will offer suggestions on potential improvement, costs, assembly/packing process, and logistics way so that you are able to evaluate in detail.
What should I know, if my item arrived damaged?We do carefully pack every product to ensure their safety on the way, as we see positive consumer experience as top priority. However, if you found any broken part or defect on our product, please contact us right away. The picture and receipt for the damaged item are required to evaluate the refund.
When can I receive my package after placing an order?Generally, we need around 1-2 days to arrange the delivery after confirming the order with you. Because it takes different time to ship products to different countries, we will let you know when you can expect the receipt after sending out your package by providing tracking way if available.
When and how do I pay for my purchase?Payment should be done after we confirm your order. After receiving your payment, we will arrange the shipment. If you have any specific requirement for payment method, feel free to contact us. In addition, we sell our products on Amazon and Shopee. You can click the below links to visit our online stores: Amazon: https://amzn.to/2QYvTZ1, Shopee: https://shopee.tw/greenjet
How can I track my order?After we have sent your products, you can track your order via the courier number provided in the email.
- Save Your Chaotic Life
Bringing shelves home can somewhat save your chaotic life, but moving the heavy shelves may cause another problem. Don't worry! Our cart can help you out.Read More
- Light Up a Corner
Our end table is ideal furniture to light up a corner at home. The steel legs offer sturdy construction while the walnut finish adds warm tone to the room.Read More
- Economical Display
We provide a variety of mannequins. Either the one with hook or one with self-standing base is definitely practical for displaying clothes.Read More