Frequently Asked Questions
Is there any minimum order quantity for your products? Can I buy only one piece?We retail our off-the-shelf products; however, if you would like to customize the products, there will be a MOQ due to different materials and manufacturing processes.
Do you provide customize-designed service?Yes, even if you have an initial concept for your product, we can still provide you with initial drawing and a viable production proposal based on your requirements. Welcome to share new ideas with us.
Can you make a sample?If you have the drawing for customized products or would like to confirm the style before the mass production, it's our pleasure to make a prototype. We will offer suggestions for potential improvement, costs, assembly/packing process, and logistics way so that you are able to evaluate in detail.
What should I know, if my item arrived damaged?We do carefully pack every product to ensure their safety on the way, as we see positive consumer experience as the top priority. However, if you found any broken parts or defect on our product, please contact us right away. The picture and receipt for the damaged item are required to evaluate the refund.
When can I receive my package after placing an order?Generally, we need around 1-2 days to arrange the delivery after confirming the order with you. We use air / ocean freight shipment or express delivery services to deliver your products. Because it takes different time to ship products to different countries, we will let you know when you can expect the receipt after sending out your package by providing a tracking way if available.
When and how do I pay for my purchase?Our main payment method is TT and Paypal. If you have any specific requirements for the payment method, feel free to contact us. After receiving your payment, we will arrange the shipment. In addition, we sell our products on Amazon, Amazon.com.au, Shopee and other platforms.
How can I track my order?After we have sent your products, you can track your order via the courier number provided in the email.
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